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Delivery & Returns Delivery & Returns

DELIVERY

SKYPRO offers free delivery for purchases above $79 to United States customers.

Please check the shipping rates for your location:

Delivery*

Up to $79

Above $79

Standard – 2-5 business days

$9.95 per order

Free – UPS Ground

Express – 1 business day

$29.95 per order

$29.95 per order

*Delivery times do not take into account any delays caused by third parties, such as delays in customs, and those beyond SKYPRO’s control.

Note:

  • Please ensure that the Delivery Address is completed correctly.

  • Choose a Delivery Address where you are sure that there will always be someone available to accept your package. The cost for a second delivery attempt, if any, will have to be paid by you.

  • To track your package, please access “My Account” (from the top right corner of our website) and then "Order History." Select the order you wish to track.

  • If the tracking information indicates that the package has been delivered, please check with your neighbors or building manager, for example. Packages are occasionally left with them or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.

  • If the tracking information indicates that the package is being returned to SKYPRO, it is probably due to an incorrect address, thus making it impossible to deliver to the recipient. The package is therefore considered to be undeliverable. 

  • If you cannot locate the package and it hasn't been returned as undeliverable, please e-mail us. 

RETURNS & EXCHANGES

We want you to be 100% satisfied with your SKYPRO experience. If, for any reason, you want to return or exchange your order, you have 60 days, from the original shipping date, in which to do so. We offer free returns for orders above $79. We do not offer free returns for products in our Outlet section.

We do not accept returns of underwear products.

HOW TO RETURN OR REPLACE YOUR ORDER

  • Access "My Account" from our website (top right corner) and click on "History and details of my orders." Choose the order and select the items you'd like to return. Don't forget that the items must be unworn and in their original packaging.

  • Click on "Return" or "Replace" and follow the instructions.

  • Print your return slip (RMA) and attach it to the original packaging.

  • Remove all other shipping labels and seal the box.

If your order isn’t eligible for free return

If your order is eligible for free return

Send your package using your local post service to the following address:

A return label will be sent to you within 24 hours. Please visit a UPS collection point to return your order.

SKYPRO LLC

5126 S Royal Atlanta Dr.

Tucker, GA 30084

Merchandise must be unworn and in its original packaging. We'll also accept the return of incorrect or defective merchandise. Please refer to the guidelines below:

  1. Worn Merchandise: WEARSKYPRO.COM does NOT ACCEPT worn merchandise. Customers must verify if the received merchandise is in accordance with the order specifications. We do not accept returns after products have been worn.

  2. Unworn Merchandise: Includes brand new, unused and unworn item(s) in the original packaging (original box or bag) and with the original tags attached. Returns will not be accepted if said items exhibit any obvious signs of wear or are not in the condition in which they were received.

  3. Defective Merchandise: Includes any items that exhibit damage not associated with normal wear. Does not include items that are the wrong size, color or style.